Help Shift-Pros and Cons

General Information

Helpshift is a feature rich customer self-service software, which has beautiful design and various active tool for engaging the customers.
It has customizable chat bots to interact with clients on routine problems. It has a large knowledge base to resolve customer’s query.
It has in-app and web messaging feature and support multiple language. It automates the search process to quickly find and solve the problem from knowledge base.

Newer Innovations in Helpshift
Helpshift guides can be easily created in just few clicks and also can easily be edited by anyone. It require no coding knowledge for integrating and deploying helpshift on your browser.
It supports multiple languages for different users, and it specifically target different guides to relevant users.
Helpshift guides can be supported on all devices and on all browsers.

Why we use Helpshift?
Helpshift help companies of all sizes solve their business problems.
It provides a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.

Industry Positive Comments

Some of the customers said it is very convenient to resume our conversation with client from where we left.
It sends notification for the pending works and their updates.
Some customers said that the interface is beautifully designed and all the information that we need is easily reachable.

Needs Improvement

Some of the customers said that some of the filters are faulty and don’t work properly.
Some customers suggested that the tagging of tickets should be automated, as it consumes lot of time.
Some customers said that it takes time to refresh the ticket queue and remove the resolved one.

Similar Products in the Industry
Some of the similar search products in the industry are Freshdesk, Zendesk, Zoho Desk, Jira, Oracle Service Cloud, LiveAgent, Whatfix, WalkMe, TeamSupport.

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