Live Agent-Pros and Cons

General Information

LiveAgent is a powerful and flexible customer self-service software, which can scale itself as per the business requirement. It supports customers in over 39 languages. Its robust support and flexibility support constant changes and constant development.
It uses ticketing feature to resolve the queries. Automated ticket distribution system distributes the tickets to the relevant agent. It uses the gamification strategy to have competition among the agents.
Its powerful filters enable user to find the query and their solutions quickly.

Newer Innovations in LiveAgent
LiveAgent’s setup is very simple and fast. Their support ticketing feature solves the customer’s queries smartly and efficiently by instantly creating the customer service tickets from their queries.
LiveAgent scales your customer service capacity and can change according to the need of your business. It connects the customer’s on their webpage to the live chat and removes the confusion of the customer.
LiveAgent provides user with universal storage for all-in-one inbox and made it very simple to use. LiveAgent could manage multiple social channels at once, which is a very powerful tool of it.
Why we use LiveAgent?
LiveAgent help companies of all sizes solve their business problems.
It provide a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.

Industry Positive Comments

Some of the customers said that they had great user experience for both agents and customers. It also has ease of use and nice user interface.
Some customers said that it is a wonderful CRM tool for small size businesses. It has great social channel integration with Facebook and twitter.

Needs Improvement

Some of the customers said that they don’t like that they have to visit a web page to ‘log in’ to the app.
Customer’s location in the app is not always correct.
Some customers suggested that the notification should be personalized and should come in detail.

Similar Products in the Industry
Some of the similar search products in the industry are, Fresh desk, Jira Service Desk, Zoho Desk, What fix, Oracle Service Cloud, Zendesk, Help shift, WalkMe, Team Support.

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