Live Chat-Pros and Cons

General Information

LiveChat – premium live chat and help desk software for business. Designed and built specifically for amazing customer service. It is user friendly and multitasking service ,statistics tools for admins and also have the desktop version. LiveChat have decent input frame, provides data security and enables seamless transfer of visitors from a bot to an agent.

LiveChat has the app options that are self explanatory, full email and response integration, full website integration and real-time tracking of web traffic.

Newer Innovations in the LiveChat

Some of innovative features are that we can have follow up on the requests of our clients, easily integrated with another live chat program,integrates with Hubspot so easily.

LiveChat has option shows me exactly where someone is writing from, chat link direct to their experts from within the Dashboard and can respond to questions posed by multiple customers at the same time,

Why we use LiveChat?

Using LiveChat we are able to quickly deal with all the requests of our clients, thus providing an efficient service. It gives us flexibility and variety of cost options, which adapt to our budget and requirement.
LiveChat UI is very well constructed on desktops and mobile devices. The Ticket System is a nice feature for making sure that visitor requests are not overlooked. Customize responses based on common questions, or simply respond with an automated bot that can assist. Conversations in Live Chat can be saved

Industry Positive Comments

Some of the customers best comments were that LiveChat is a very complete tool, very effective when it comes to live chat communications. It gives us information to follow up on our clients’ requests.
LiveChat is now implementing chat bots too. You can get a live view of what the customer is typing

Needs Improvement

Some of the customers expect improvement in mobile application for LiveChat is poor, no ability to change interface for desktop/web/mobile applications, problems in the configuration. The prices should be much cheaper. Also livechat bubble is a nuisance

Similar Products in the Industry

Some of the similar search products in the industry are UJET, LiveAgent, Freshdesk, Zendesk Chat, LiveZilla, Salesforce Service Cloud, Oracle Service Cloud Zoho Desk Genesys PureConnect, Intercom and Pure Chat

You may also like these