Microsoft dynamics 365-Pros and Cons

General Information
Microsoft dynamics 365 is cloud-based Customer Relationship Management tool. The main features that Microsoft Dynamic offers are Customer insights, Web API enhancements, Programmatic management of product properties, Use form scripts to add icons, Server-to-server authentication, Sitemap designer for apps, Dynamics 365 app for Outlook Editable grids, Activity sorting control, Process enhancements and Cortana Integration

Newer Innovations in the Microsoft Dynamic 365
The new features of Microsoft Dynamics are that it offers Unified Client Interface, Web Client Refresh, Multi-Select Option Sets, Activity Timeline, LinkedIn Sales Navigator, and Virtual Entities. The New Kanban boards for Dynamics 365 Sales, New case routing and SLA experience and Open related records in a modal dialog.

Why we use Microsoft Dynamic 365
With Microsoft Dynamics, we can enjoy the benefits of seamless integration with other Microsoft tools. It provides the user to build a custom application quickly and easily. It includes powerful and flexible workflow tools. It helps to transform customer data and processes into a more advanced form.
Industry positive comments
Some of the positive feedbacks are it is simple layout design. It helps people to stay organized. It provides a large number of reports which can be customized easily. It supports excellent automation features. It has a wide variety of customization for any business support.
Needs Improvement
The area of improvement is the need for better email editor for rich text editing. Need to reposition the SAVE button on the screen. Need better customer support system.Need to enhance the Dialogs and Business process flows. Need to create more user-friendly reports.
Similar Products in the industry
Some of the similar search products in the industry are PMG, K2 Platform, Nintex Promapp, IBM BlueworksLive, Live Cycle. Laserfiche, Process Maker, Kissflow, Quick Base and Nintex Platform.

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