Oracle-Pros and Cons

General Information

Oracle service cloud is a cloud-based CRM platform that enable the companies to deliver a good customer support. It is a flexible and scalable platform which can be adjusted according to customers need.
Its web customer service is very interactive way of engaging with the clients, by its self-learning technology it increases its knowledge base.
Oracle’s cross-channel contact center enable customer to provide uninterrupted and consistent service through multiply channels.
Oracle service cloud automates the workflow and provide self-service to the customer without any representative.

Newer Innovations in Oracle service cloud
It uses multi-channel i.e. web, phone, email, social media, etc, to resolve the customers and engage them whatever channel they chose.
Its self-learning technology increases its knowledge base. It also has the feature of real time email notification.
From its knowledge base, it create a repository of solutions for commonly asked questions.

Why we use Oracle service cloud?
Oracle help companies of all sizes solve their business problems.
It provides a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.

Industry Positive Comments

Some of the customers said that oracle have regular and useful updates.
It is extremely customizable and can be adjusted according to our need.
Some customers said it has modern interface which makes it easy to use.

Needs Improvement

Some customers said that Synchronising changes across multiple devices is a tedious work.
Some customers said that it look like immature and not vary easy to use.
Some customers said that it also doesn’t have good integration with social media.

Similar Products in the Industry
Some of the similar search products in the industry are Zendesk, Jira Service Desk, Freshdesk, Whatfix, zoho desk, LiveAgent, Helpshift, WalkMe, TeamSupport.

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