Spiceworks help desk IT Service Management – Pros and Cons

General features

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more

It helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

 Rescue provides access and support to smartphones, tablets, and computers by partnering with top mobile device manufacturers.

Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving.

 It is Providing Chat Services to connect with end users in a seamlessly branded experience where they already are

Rescue lets support more mobile devices than any other remote support provider.

It provides multi-platform mobile device support whether users are running iOS or Android

Newer Innovations

Rescue Lens feature enables technicians to see first-hand what the user sees and with the capability to support any object or device anywhere 

During a Rescue support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.

It optimize your resources, support more users simultaneously by toggling between up to 10 sessions at once

It quickly identifies and addresses common issues from one central dashboard without the need to navigate the end user’s device.

Rescue has elevated its industry-leading mobile support with iOS screen-sharing.

It lets perform management tasks such as creating and assigning permissions from one place.

Rescue’s command center lets Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics

It automatically syncs Active Directory users to eliminate the duplication of work.

Why use it?

Rescue is very Easy to use. Technicians can fully utilize Rescue’s functionalities with its rapid response design, which allows users to deliver support without having to configure or disable firewall protocols or install an application. It’s Powerful and robust features help users shorten repair time, address and close more tickets, and doing so with less staff, thus reducing costs. Rescue’s Concurrent session support enables technicians to handle 10 multiple sessions simultaneously.

 Industry’s Positive Comments

LogMeIn software allows me to use scripts and to run programs and files immediately.

LMI allows our clients to access assistance from our support team in a few minutes.

It allows connections to users both on site and at remote locations.

It is very Easy to use. 

Very little training is necessary to use it.

Needs Improvement

Rescue has a very complicated interface and can be improved.

It does not have asset management

In Rescue saving a connection can be difficult and need to be improved.

 Similar Products in Industry

Other Service Desk software products available in market are Secure Link, Zoom, Teamviewer, Chrome Remote Desktop, RDM etc. 

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