Sun View Change Gear Service Desk-Pros and Cons

General features

SunView ChangeGear is a fully-integrated, enterprise-level IT service management (ITSM) platform. 

It allows enjoying the convenience of a streamlined and automated IT service management with seamless integration of vital ITSM processes such as problem management, incident management, release management, and knowledge management. 

ChangeGear provides fast-track response time, incidents resolution while reducing the damaging effect on business operations.

Its change management module provides tools built for business agility.

ChangeGear provides a new standard of forward-looking, self-service engagement and staff productivity.

 It’s easy-to-implement, configure, and manage which allows effortlessly resolve requests, facilitate ticket routing, and systematize all changes without sacrificing quality of service delivery.

Newer Innovations

Sun View Change Gear is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. It provides automation that harnesses intelligent processing within a simple, user-friendly interface. 

It can easily integrate with essential 3rd-party tools and applications with an easy-to-use REST API.

ChangeGear allows personalized dashboards and workspaces that allow you to better plan, prioritize and gain critical insights into your work, customer sentiment and team activities.

It provides highly intelligent technology to augment process automations and promote staff productivity.

ChangeGear allows Quick implementation with out-of-box functionality and make changes on the fly without any coding.

Why use it?

ChangeGear is powerful, flexible and affordable IT Service Management platform for the enterprise.

Its Artificial Intelligence feature for the end users makes it much easier to resolve issues faster.

ChangeGear’s award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. It provides cost-effective and efficient solutions that enable more responsive IT for the organization by combining cutting-edge technologies and a best-in-class software platform.

Its interface is easy to work with and it has great functionality.

Industry’s Positive Comments

Some of the positive comments of the people in the industry are –

ChangeGear contains every module to support an ITIL-based service management implementation. 

The Sunview support engineers answer questions quickly when you need help. 

The software integrates with Active Directory, making user setup easy and reliable.

The customization and flexibility of options available at a competitive price point.

The ability for user to enter tickets, monitor and interact with techs.

 Needs Improvement

Some of the customers expect improvement in Browser compatibility.

Its User and Admin manuals are lacking some information. 

Some customers expect password service in the module.

Similar Products in Industry

Other Service Desk software products available in market are ServiceNow, TOP desk, SysAid, Zendesk, Fresh desk, SolarWinds Web Desk etc. 

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