What Fix-Pros and Cons

General Information

Whatfix is a powerful and feature rich customer self-service software, which has beautiful design and various active tool for engaging the customers.
Whatfix creates guides in multiple formats like articles, videos, slideshow, charts, etc. It creates the guide in just few clicks and without any coding.
whatfix have multi-lingual and one dynamic and user-friendly platform for user interactions, which can be customized based on users need.

Newer Innovations in Whatfix
Whatfix guides can be easily created in just few clicks and also can easily be edited by anyone. It require no coding knowledge for integrating and deploying whatfix on your browser.
It supports multiple languages for different users, and it specifically target different guides to relevant users.
Whatfix guides can be supported on all devices and on all browsers.

Why we use Whatfix?
whatfix help companies of all sizes solve their business problems.
It provides a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.

Industry Positive Comments

Some of the customers said that whatfix has customizable and flexible system which makes us work according to our need and interest.
Some customers said that the support team of whatfix is very responsive and helpful.
Some customers said that it automatically converts your guides to videos and pdf which makes it easier to document the process.

Needs Improvement

Some of the customers said that sometimes the steps in a flow gets time out, due to which the flow stop functioning.
Some customers suggested that there should be a back button, if we miss any step in a flow. While some complains that whatfix couldn’t anchor correctly to elements of HTML and CSS.

Similar Products in the Industry
Some of the similar search products in the industry are Freshdesk, Zendesk, Zoho Desk, Jira, Oracle Service Cloud, LiveAgent, Helpshift, WalkMe, TeamSupport.

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