3CX Contact Center-Pros and Cons

General Information
3CX is software bases standard IP PBX phone system which helps to handle daily communications easily. The features include Unlimited Extensions, iOS & Android Apps, Auto-provisioning, Click2Call Browser Extension, Call Queues and Call Reports. The other features include CRM Integration, Hot Desking ,Call Recording Control, Inbuilt Failover, Standby License and Custom IP Phone Logo.
Newer Innovations in the 3CX
Some of the latest innovations in this tool are 3CX Instance Manager, Connecting 3CX Phone Systems (Bridges),Configuring Fax Server,Office 365 Integration , Hotel PBX Features,Configuring the Billing Interface,Hotel Software / PMS Integration, Configuring Wake Up / Reminder Calls and Creating a simple callflow.
Why we use 3CX
With 3CX, we can experience automatic configuration of IP Phones, Gateways and SIP Trunks. It is an advanced unified communications solution. It is easy to set up and a cost-effective tool. It has advanced and reliable mobile phone VoIP clients.
Industry positive comments
Some of the positive feedbacks are that it is flexible and an inexpensive tool. It is very easy to use and allows tracking phone calls. It can also perform several tasks while making a call. It does not require large telephone exchanges. It is a very cost effective and provides long benefits.
Needs Improvement
Few improvements are needed in allowing people to dial an extension directly. It needs to give notification on missed calls. It needs to improve its technological image. It needs to provide basic options for configuration. It needs to have an option for call recording.
Similar Products in the industry
Some of the similar search products in the industry are Genesys Pure Engage, Genesys Pure Connect, TalkDesk, Genesys Pure Cloud, UJET, Aspect Workforce Management, Avaya Aura, Fuze, SAP Contact Center, CallMiner Eureka.

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