BMC Helix ITSM IT Service Management – Pros and Cons

General features BMC Helix ITSM is an Industry-leading, next-gen service management solution. It is a powerful and people-centric solution. It includes emerging technologies such as AI and machine learning. It uses predictive service management through auto-classification, assignment, and routing of incidents. BMC Helix supports embedded multi-cloud capabilities. It offers a broader portfolio than other competitors. It delivers a friction-free user experience. It provides low TCO with out-of-the box integration. It comes with an extensible platform. BMC Helix uses Configuration Management (CMDB) to gain direct visibility into business priorities. Newer Innovations BMC Helix has next-gen service management that transforms the best-practice ITSM principles. It is integrated with leading agile DevOps tools such as Jira. It helps create and resolve incidents faster with intelligent, context-aware, and proactive incident matching. BMC Helix comes with built-in Knowledge Centred Service (KCS) to help deliver fast and accurate service and support. It provides robust multi-media content for enhanced support. It Includes 90 out-of-the-box reports to get started quickly. It has a storyboard feature to create slide shows with functional report data. It helps delivering changes faster at an optimum cost and with minimized risk. Why use it? BMC Helix provides Superior Service Management. It comes with…

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