BMC Helix Remedy Force – Pros and Cons

General features

BMC Helix Remedyforce is built on the Salesforce App Cloud and is designed to deliver high-speed IT and business service management. Its value proposition is to enable IT to provide faster IT service management & help desk support at a lower cost.

Remedyforce aims to deliver a modern, consumer experience that empowers IT to become a center for business innovation by leveraging ITSM tools and best practices.

Its Incident Management allows being able to better direct the end user and get better data/information.

Its Self-service features can be personalized, giving users the fast and immediate access to service offerings.

Remedyforce allows Management makes more intelligent, informed decisions based on real time dashboards and analytics.

Its Intuitive administration and configuration helps users to focus on growing business value.

Remedyforce’s Change management schedule allows seeing how changes align and what there expected start dates/times are.

It provides Insight and visibility through dashboards, reporting, and analytics.

Remedyforce also allows CMDB automation through normalization and reconciliation across multiple data sources.

BMC Helix Remedyforce mobile app for the business provides full self-service functionality from any mobile device.

Newer Innovations

BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

It supports Intelligent, omni-channel self-service with Chabot’s that extend to Skype, Slack, mobile and web bots.

BMC Helix Remedyforce makes the power of artificial intelligence, machine learning, and automation accessible and affordable through easy-to-add modules.

Its Out-of-the-box access to industry and ITIL best practices reduces training, speeds resolution, mitigates risk, and improves governance.

Remedyforce also includes access to self-service via mobile devices.

Why use it?

Remedyforce does not need any software or hardware to install or manage. 

It provides Seamless upgrades twice a year with simple and value-based pricing.

BMC Helix Remedy force allows Drive compliance, reduce risk, and increase visibility across multi-cloud environments.

Industry’s Positive Comments

Some of the positive comments of industry are –

The amount of features and customization provided by this software is very vast.

We are able to implement something in our Salesforce instance without disturbing the other users.

BMC Remedy is built on ITIL best practices and easy to implement.

Speed of implementation, very easy to use.

Remedy makes creating and maintaining tickets easy

Needs Improvement

Some of the users want think that their documentation on the wiki can be out of date. Some also think that the knowledgebase is pretty basic text, no pictures, videos. Its user interface can be unresponsive at times.

Similar Products in Industry

Other Service Desk software products available in market are Micro Focus Service Manager, ServiceNow, TOPdesk, SysAid, ManageEngine Service Desk, Zendesk, Freshdesk, SolarWinds Web Desk etc. 

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