Contact Center Product Reviews

Talk Desk-Pros and Cons

General InformationTalkDesk is the world’s leading browser based contact centre solution to enable customer relationships. The features include Automatic call distribution, Customizable call queues, Customizable outbound caller ID, Desktop and email notifications and Interactive voice response. The Omnichannel customer service, One click integrations with Salesforce, Pipedrive, Zoho, Outbound dialer, Performance management, Quality management and Workforce …

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Nice In Contact-Pros and Cons

General InformationNice InContact is a cloud based software that offers smarter and more reliable customer experience.The features include Automatic Customer Routing, Voice Response, Multiple Interaction ChannelsPredictive Dialing, Agent Interface, Workforce-Intelligent Contact Center and AI Chatbots. It also offers features such as Quality Management, Customer Satisfaction Surveys,Performance Management and Omnichannel Analytics. Newer Innovations in the Nice …

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Genesys Pure Connect-Pros and Cons

General InformationGenesys PureConnect is an all in one contact centre solution that offers better customer experience with many integrated tools. The features include Agent dashboard, Validate callers, Call forwarding, Click-to-call (CTC) and Warm transfer. The other features include Predictive dialing, REST APIs, Omnichannel support Features, AI assistance for live agents and Intelligent call routing.Newer Innovations …

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Genesys Pure Engage-Pros and Cons

General InformationA tool designed for manage both customer and employee experience. This is a platform for suitable for companies that have multinational location presence. The features include Agent dashboard, Outbound response, Interactive voice response, Multichannel integration, CRM software integration and Automatic speech recognition (ASR). The other features include Workforce Optimization (WFO) Features, Customer interaction analytics, …

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Genesys Pure Cloud Contact Center-Pros and Cons

General InformationGenesys Pure Cloud is a very competitive solution offered to meet the highest expectation of the customers. The features of Pure Cloud are Blended Call Center, Interactive Voice Response (IVR), Progressive Dialer, Campaign Management, Manual Dialer and Queue Management. The various other features are Escalation Management, Gamification, Multi-Channel Data Collection, Self Service Portal and …

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Five9 Contact Center-Pros and Cons

General InformationFive9 is an AI-powered contact and call centre software. The feature that this tool has are Predictive, Progressive, Power, & Preview Dialers, Campaign & List Management, Local Number Options, NC Compliance and Web Callback. The software also provides features such as Omnichannel ACD, Voice-enabled IVR, CTI Screen Pop, Post-call Surveys, Skills-based Routing, Agent Scripting …

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Dixa Contact Center-Pros and Cons

General InformationDixa is next-generation customer service software that’s provided end-to-end support for users. The features are Live Chat, Alerts (Escalation), Automated Routing, Contract (SLA Management), Known Issue Management, Surveys & Feedback and Ticket Management. It also features such as Customizable Branding, Macros (Template Responses), Multi-Channel Communication, Social Media Integration Incident Management, Agent Scheduling, Call Me …

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Cloud Talk -Pros and Cons

General InformationCloudtTalk is new generation call centre software with the latest technological integration. The features of Call queuing, Call recording, Internal calls / Extensions, Voicemail, Number porting and Toll-free numbers. It also brings in features such as International numbers, Short numbers, personalized greetings & music, internal phone number tags, Skills-based routing, Automatic outbound caller ID …

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Aircal-Pros and Cons

General InformationAircall is fully automated call centre tool with features for an ideal call centre. The features of the product are Call Routing, Call Monitoring, After-Call Work, Call Center Analytics, Call Conferencing and Call Queuing. The other added features include Call Recording, Blacklist Numbers, Unlimited Concurrent Calls and Interactive Voice Response (IVR).Newer Innovations in the …

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3CX Contact Center-Pros and Cons

General Information3CX is software bases standard IP PBX phone system which helps to handle daily communications easily. The features include Unlimited Extensions, iOS & Android Apps, Auto-provisioning, Click2Call Browser Extension, Call Queues and Call Reports. The other features include CRM Integration, Hot Desking ,Call Recording Control, Inbuilt Failover, Standby License and Custom IP Phone Logo.Newer …

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Help Desk Software Story Backlog

As a system user for Agent tools, I should be able to digitally manage Integrated screen recordings.  As a system user for Agent tools, I should be able to digitally manage Intuitive online help desk interface.  As a system user for Agent tools, I should be able to digitally manage Mobile agent tools.  As a …

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