CRM Product Reviews

Zoho-Pros and Cons

General Information Zoho is a cloud-based CRM platform that enable the companies to deliver a good customer support. It prioritizes and manage the requests from the customers to provide them better experience.Freshdesk automates the workflow and provide self-service to the customer without any representative. It also build and publish a support knowledge base to solve …

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Zendesk-Pros and Cons

General Information Zendesk is a powerful and flexible customer self-service software, which can scale itself as per the business requirement. It supports customers in over 30 languages. Its robust support and flexibility support constant changes and constant development.Zendesk have multi-channel support: email, web, phone, chat, social media, and one dynamic and user-friendly platform for user …

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What Fix-Pros and Cons

General Information Whatfix is a powerful and feature rich customer self-service software, which has beautiful design and various active tool for engaging the customers.Whatfix creates guides in multiple formats like articles, videos, slideshow, charts, etc. It creates the guide in just few clicks and without any coding.whatfix have multi-lingual and one dynamic and user-friendly platform …

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Live Agent-Pros and Cons

General Information LiveAgent is a powerful and flexible customer self-service software, which can scale itself as per the business requirement. It supports customers in over 39 languages. Its robust support and flexibility support constant changes and constant development.It uses ticketing feature to resolve the queries. Automated ticket distribution system distributes the tickets to the relevant …

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Jira-Pros and Cons

General Information Jira is a powerful and flexible customer self-service software, which can scale itself as per the business requirement. It provides end-to-end services to their customers.Support, operation, and development team experience seamless collaboration with Jira services.Jira have multi-channel support: email, web, phone, chat, social media, and one dynamic and user-friendly platform for user interactions. …

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Fresh Desk

General Information Freshdesk is a cloud-based CRM platform that enable the companies to deliver a good customer support. It converts requests via email, chat, web, phone, etc into tickets.Freshdesk automates the workflow and provide self-service to the customer without any representative. It also have AI-powered support chatbot which gives solution to routine problems.It also have …

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Quoting Software Story Backlog

As a system user for Accounting, I should be able to digitally manage Accounts Receivable.  As a system user for Accounting, I should be able to digitally manage Bank Reconciliation.  As a system user for Accounting, I should be able to digitally manage Billing & Invoicing.  As a system user for Accounting, I should be …

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PCI Compliance Software Story Backlog

As a system user for Accreditation Management, I should be able to digitally manage Collaboration.  As a system user for Accreditation Management, I should be able to digitally manage Compliance Management.  As a system user for Accreditation Management, I should be able to digitally manage Document Management.  As a system user for Accreditation Management, I …

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