General features SysAid is offered in both cloud and on-premise versions. It is a Globally-adopted IT service management (ITSM) solution. It helps in monitoring and managing tasks in one platform. SysAid serves over 10,000 customers across 140 countries. It is a multi-layered ITSM solution. It comes with built-in asset management, advanced automation and orchestration, and …
General features SunView ChangeGear is a fully-integrated, enterprise-level IT service management (ITSM) platform. It allows enjoying the convenience of a streamlined and automated IT service management with seamless integration of vital ITSM processes such as problem management, incident management, release management, and knowledge management. ChangeGear provides fast-track response time, incidents resolution while reducing the damaging …
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General features Spiceworks offers a set of free tools for IT network management and help desk support ticketing. Its user portal customization is so easy It Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. It provides IT Asset Management for tracking and managing …
General features Solar Wind Service Desk was previously known as Samanage Service Platform. It is an IT and Employee Service Management solution. It is a fully integrated Cloud-based service desk for IT or any other department. It provides single platform for all managements like – service management, IT asset management and configuration management. It is …
General features ServiceNow is a cloud-based IT solution for small businesses. T Its other core features include Incident and Request Management, which consolidates tickets and requests for faster issue resolution. It provides IT Asset Management for tracking and managing hardware/software assets. Its service desk features includes CMDB which helps in automating manual operations and a …
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General features Micro Focus service management solution overcomes the limitations of manual ESM and ITSM tools to exceed expectations. It allows delivering connected, automated, informed experiences — powered by machine learning — to every employee. Micro Focus SMAX Routes tickets automatically to the appropriate user. It creates Reports based on IT incidents so IT members …
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General features Jira Service Desk is built on Atlassian’s Jira. It is a Flexible, collaborative ITSM solution built for rapid service delivery. Jira Service Desk delivers an effortless service experience. It provides codeless setup and configuration. It is deep integrated with other Atlassian products. It provides real-time updates, information, and collaboration. It is easy to …
General features Ivanti Service Manager is powered by HEAT. Ivanti is the company that resulted from the merger of Heat and LANDESK. It is the most affordable, flexible and complete cloud-optimized ITSM solution available. It is more efficient, compliant, and secure. Ivanti Service Manager performs more advanced ITIL service management processes. It is easily scalable …
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General features Incident IQ is a technology support platform that enables school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for …
General features Freshservice is a cloud-based service desk and IT service management (ITSM) solution. It is very easy-to-use and simple-to-configure. It currently serves more than 20000 SMB customers worldwide. It focuses on exceptional service delivery and customer satisfaction. Freshservice provides multi-channel support for solving problems. It can easily be integrated with other business and IT …
General features BMC Helix ITSM is an Industry-leading, next-gen service management solution. It is a powerful and people-centric solution. It includes emerging technologies such as AI and machine learning. It uses predictive service management through auto-classification, assignment, and routing of incidents. BMC Helix supports embedded multi-cloud capabilities. It offers a broader portfolio than other competitors. …
General features BMC Helix Remedyforce is designed to deliver high-speed IT and business service management. It provides faster IT service management & help desk support at a lower cost. It provides a modern, consumer experience that empowers IT to become a center for business innovation by leveraging ITSM tools and best practices. BMC Helix RemedyForce’s …
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As a system user for Agent tools, I should be able to digitally manage Integrated screen recordings. As a system user for Agent tools, I should be able to digitally manage Intuitive online help desk interface. As a system user for Agent tools, I should be able to digitally manage Mobile agent tools. As a …
