As a system user for Agent tools, I should be able to digitally manage Customizable dashboard. As a system user for Agent tools, I should be able to digitally manage Integrated screen recordings. As a system user for Agent tools, I should be able to digitally manage Intuitive online help desk interface. As a system user for Agent tools, I should be able to digitally manage Mobile agent tools. As a system user for Agent tools, I should be able to digitally manage Powerful search. As a system user for Agent tools, I should be able to digitally manage SLA management. As a system user for Agent tools, I should be able to digitally manage Ticket automation. As a system user for Collaboration, I should be able to digitally manage Community. As a system user for Collaboration, I should be able to digitally manage Groups. As a system user for Collaboration, I should be able to digitally manage Internal chat. As a system user for Collaboration, I should be able to digitally manage WaterCooler social networking tool. As a system user for Collaboration, I should be able to digitally manage Wiki. As a system user for Customer self-service, I should be able to digitally manage Advanced portal tools. As a system user for…
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