Incident IQ IT Service Management – Pros and Cons

General features

Incident IQ is a technology support platform that enables school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for leaders.

Incident IQ is the support platform that is transforming K-12 workflows for school districts nationwide.

iiQ Assets and iiQ Ticketing are the pillars of the Incident IQ platform. 

Its Support Flows provide schools with turnkey workflows designed to support popular learning applications.

Incident IQ gives administrators and leaders an unprecedented view into the performance of district technology and support teams.

Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

Newer Innovations

Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition.

 Its focus on K-12 allows Incident IQ to be tailored to the specific needs of education. 

Incident IQ’s support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.

 Incident IQ integrates asset management as a core component of help desk support. Teachers and students don’t need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. 

Its user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.

Why use it?

Incident IQ is a simple tool with good design, flexible and effective, especially because it is Easy to understand and implement.

Its ability to enter tickets quickly with a wealth of information makes Incident IQ an excellent technology support program specializing in K-12.

Its interface is easy to work with and it has great functionality.

Industry’s Positive Comments

Incident IQ is software that provides an excellent experience to work

I consider Incident IQ a very powerful and easy to manage platform

Having our asset management and ticketing together as part of the same solution has been a huge benefit for us

 The technical support is excellent

I love flexibility and easy configuration

 Needs Improvement

Incident IQ is expensive.

It is something difficult to manage and use at the beginning

Guide or tutorial to Premium package is not available.

 Similar Products in Industry

Other Service Desk software products available in market are Micro Focus Service Manager, ServiceNow, TOPdesk, SysAid, Zendesk, Freshdesk, SolarWinds Web Desk etc. 

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