Jira-Pros and Cons

General Information

Jira is a powerful and flexible customer self-service software, which can scale itself as per the business requirement. It provides end-to-end services to their customers.
Support, operation, and development team experience seamless collaboration with Jira services.
Jira have multi-channel support: email, web, phone, chat, social media, and one dynamic and user-friendly platform for user interactions. Its AI answered bot can redirect you to the relevant article in the FAQ section.

Newer Innovations in Jira service support
Its automated service management tool helps in solving routine problems quickly and helps IT team in managing service request easily. Their support ticketing feature solves the customer’s queries smartly and efficiently by instantly creating the customer service tickets from their queries.
Jira service provide you greater mobility with its mobile app for both iOS and Android devices, so that you don’t miss out relevant things.
Jira scales your customer service capacity and can change according to the need of your business.

Why we use Jira service support?
Jira help companies of all sizes solve their business problems.
It provides a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.

Industry Positive Comments

Some of the customers said that Jira has customizable and flexible system which makes us work according to our need and interest.
Some customers said that they are thankful for the filters that help them in finding issues and answers quickly.
Some customers said that it is highly functional and let us generate reports and view statistics on its dashboard.

Needs Improvement

Some of the customers said Jira should look into the matter of automatic timeout.
Some customers suggested that it would be better if we can export dashboard itself to the excel file. While some complains that the add-ons are costly and their cost should be cut down.

Similar Products in the Industry
Some of the similar search products in the industry are Freshdesk, Zendesk, Zoho Desk, Whatfix, Oracle Service Cloud, LiveAgent, Helpshift, WalkMe, TeamSupport.