Jira Service Desk IT Service Management – Pros and Cons

General features

Jira Service Desk is built on Atlassian’s Jira.

It is a Flexible, collaborative ITSM solution built for rapid service delivery.

Jira Service Desk delivers an effortless service experience.

It provides codeless setup and configuration.

It is deep integrated with other Atlassian products.

It provides real-time updates, information, and collaboration.

It is easy to use and affordable ITSM solution.

Jira Service Desk provides seamless end-to-end service delivery.

It has high availability and reliable performance.

Jira Service Desk uses faster ticket resolution to solve issues.

Newer Innovations

Jira Service Desk has out-of-the-box ITIL workflows, codeless automation, and streamlined user management.

It includes safeguards, such as disaster recovery, comprehensive data backups and redundancy.

It provides flexible workflows, automation, and deep extensibility.

It provides Self-service portal to find answers to common questions.

Jira Service Desk comes with unique features like mentions, collaborative editing, and macros.

It can be integrated with hundreds of the best monitoring, workflow, and collaboration tools.

It’s root cause analysis help in finding and solving the problems.

It helps to build custom add-ons with our REST API and open platform.

Why use it?

Jira Service Desk provides effortless service experience.

It provides Accelerated Service Delivery. 

Jira Service Desk is both flexible and cost effective.

Industry’s Positive Comments

Jira Service Desk enables our support teams to scale operations.

It has the best transparent ticketing tool.

It makes it really simple to generate and track any open tickets.

It is a great application for Issues tracking and solving.

Jira Service Desk is a solid product for internal use.

Needs Improvement

Jira Service Desk has some hanging problems in Internet explorer that need improvements.

Its learning process is very exhaustive.

In Jira Service Desk creating new requests is time consuming.

Similar Products in Industry

Other Service Desk software products available in market are BMC Helix ITSM (Remedy), Spiceworks, TOPdesk, SysAid, Lansweeper, Zendesk, Freshdesk etc.