Live Agent-Pros and Cons

General Information

LiveAgent is a organizational tools, that boasts the fastest chat widget. LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent have real-time live chat, built-in call center, and a robust customer service portal. It has built-in CRM, over 175+ help desk features and 40+ integrations. There is option for free 14-day trial, no credit card required. LiveAgent has option for POP3 accounts, Email piping, Ticket Routing, Canned/Predefined messages, Email templates. The LiveAgent feature of Feedback and Contact forms, Multilingual, File sharing and attachments are very useful

Newer Innovations in the LiveAgent

Some of the innovative feature of LiveAgent are, Real-time website monitoring and statistic , Canned/Predefined, Live Suggestions as you type, built-in call center and auto organizes our emails. It has option for detailed reports for each department, help to allows to check the progress and has vast customizations and widgets

Why we use LiveAgent?

With following features, LiveChat has prove one of the best Software in market- LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat, can quickly configure for support team with over 175+ help desk features and 40+ integrations.

There is option for free 14-day trial, Email piping, Canned/Predefined messages, Voice integration, Real-time-website monitoring and statistic

Industry Positive Comments
Some of the best features brought by customers are that It’s very visual, very easy to skim through your list of tickets. Its Postpone option is very useful, easier to track support threads, tends to spam my ticket list with offers and reminders, The instant support is absolutely awesome

Needs Improvement

Some of the customers expect improvement in email chains can get quite bloated as more replays are added to them, mobile app needs some more polishing and improvements help desk uses scripted answers too often. The Backend is a bit outdated design and takes time

Similar Products in the Industry

Some of the similar search products in the industry are LiveChat, UJET, Freshdesk, Zendesk Chat, LiveZilla, Salesforce Service Cloud, Oracle Service Cloud Zoho Desk Genesys PureConnect, Intercom and Pure Chat