Live Zilla-Pros and Cons

General Information

LiveZilla software is focused on keeping sensitive data under your own control since data privacy is one of our main goals. LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook into your ticket system.

LiveZilla offers Web cam chat, good live chat, formidable backup system, supports formatted text, sending links, screenshots, traffic monitoring tool, excellent pop-up chat and good graphic interface.

Newer Innovations in the LiveZilla

LiveZilla software is able to participate in different chats at the same time, solving several tickets simultaneously and you can use its platform on any device.

LiveZilla allow automatically answering potential clients and can organize support operators according to the role. You are able to know who is visiting your site in real time. It is has proper
documentation and FAQ

Why we use LiveZilla?

We must use LiveZilla because it has some best features like organizing Hierarchical organization of the support team, so that the tickets can be scaled and divided between departments and people. Well organized dashboard and many options available to configure the application according to your needs.

The integration of chat on the web is very good, simple but fully functional and meets the objective of supporting customers. As a user it is very easy to use. The application is fast and stable.
With Livezilla we can save time we lost in answering hundreds of emails with the same questions, live chat allows us to automate many of those questions so that it is not necessary to be hours answering the messages.

Industry Positive Comments

Some positive users comments include that the design of the dashboard, which I think is very well organized Perfect to communicate with customers and interface is extremely well disposed. LiveZilla design is beautiful and efficient, able to chat live with and directly contact our customers

Needs Improvement

Some of the customers expect improvement in the trial period is very short and limited
should improve the international live chat service. Installation a bit complicated Licenses are very expensive.

Similar Products in the Industry

Some of the similar search products in the industry are Live Chat, Live Agent, Fresh desk, Zendesk Chat, Live Help Now, Salesforce Service Cloud, Oracle Service Cloud Zoho Desk Genesys Pure Connect, Intercom and Pure Chat

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