Provide-Pros and Cons

General Information

Provide a great customer support experience with Zoho Desk. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve. Some of important features are time log descriptions, customizable ticket statuses, customizable automated responses and excellent administrator-side features.

Zoho Desk has easy “start/pause/stop timer” button, compact ticketing tool, help desk automation. It includes its own activity feed and reporting module can be fully customized.

Newer Innovations in the ZohoDesk
Some of the newer innovation in Zohodesk are keyboard shortcuts improve the usability, IT help desk alternative solution at a much lower cost, basic package offers many features and can control your SLA’s times and contract.
Zohodesk is easy to integrate the mobile SDK, support in the software testing process, there is online support questionnaires for customers and can use our domain for sending and receiving the support requests.

Why we use ZohoDesk?

Some of the point that convience us to use ZohoDesk is . quickly receiving and responding to incoming tickets, even the free trial provides all the basic features small businesses would need.

The support staff is also very helpful and responsive. Default report templates for ease of tracking, the dashboards can be customized to fit the requirements of the particular member of Executive/Senior management or for a team,

Industry Positive Comments

Some of the positive comments by customers are that it is UX and easy to use, this software is easy to implement and easy to adopt, easy to setup the knowledge base articles. Mail service is a great , great way to manage our helpdesk tickets that come in.

Needs Improvement

Some of the customers expect improvement in Customer Support, migration from other tools and beta feature sets have been a bit confusing to implement, support is only available in English. Multiple licence for integrate Desk is required and bit difficult integrating the iOS SDK

Similar Products in the Industry

Some of the similar search products in the industry are Live Chat, Live Agent, Fresh desk, Zendesk Chat, Live Zilla, Salesforce Service Cloud, Oracle Service Cloud Live Help Now Genesys Pure Connect, Intercom and Pure Chat