Service Now-Pros and Cons

General Information
ServiceNow is an innovative and modernized latest entry application. The features include Change management, Knowledge management, Problem management, LDAP synchronization, Bi-directional email integration, Incident management, and Live feed collaboration. The other features include Advanced Work assignment, Common service data model, Decision Tables, Edge encryption, Instance Data Replication, MetricBase, Content Management System, Anomaly detection, Predictive modelling, Peer Benchmarking, Performance Forecasting, Service catalogue and Single database.

Newer Innovations in the ServiceNow
The ServiceNow latest innovation is Mobile onboarding app to enable smooth, end to end experience while onboarding. The other mindblowing changes are Case and Knowledge Management with Adobe Sign, Employee Service Center, Enterprise Onboarding and Transitions with Okta integration, Agile Development 2.0, Application Portfolio Management with GRC controls and APM standalone plugin, Investment funding, Project Portfolio Management and Performance Analytics,

Why we use ServiceNow
ServiceNow acts as a very user-friendly interface embedded with latest technology. It offers all modules under one platform. It’s a well-designed tool for approvals and ticket assigning. It allows users to determine priorities and delegate tasks in real-time.
Industry positive comments
Some of the positive feedbacks are it is flexible to automate the process. It’s easy to use and navigate. It suitable for business system architecture. It can easily handle data and reports on the tool. The application has many different functionalities.
Needs Improvement
The area of improvement is the need for more userfriendly menus. Need more flexible templates and graphics. The need for adequate service technicians is also an area of development. Need for more help screen or information tab.
Similar Products in the industry
Some of the similar search products in the industry are PMG,K2 Platform, Nintex Promapp, IBM BlueworksLive, Live Cycle. Laserfiche, Process Maker, Kissflow, Quick Base and Nintex Platform.