Solar Wind Service Desk IT Service Management – Pros and Cons

General features

Solar Wind Service Desk was previously known as Samanage Service Platform.

It is an IT and Employee Service Management solution.

It is a fully integrated Cloud-based service desk for IT or any other department.

It provides single platform for all managements like – service management, IT asset management and configuration management.

It is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities.

Its fully integrated IT asset management compiles hardware, software, POs, and more

Solar Wind Service Desk is an Easy to use and affordable ITSM solution.

It provides multi-Channel Communication.

It is One of the most reviewed and highest rated IT service desks in the industry. 

Solar Wind Service Desk is one of the world’s premier IT service management platforms.

Newer Innovations

Solar Wind Service Desk provides Incident and problem features like ITSM collaboration and documentation.

It provides Subscription-based notifications feature.

It has Asset management dashboard for managing Assets.

It helps in Software and Hardware Inventory Tracking.

It is integrated with Over 200 Applications.

The Global Planning time in the Editorial Calendar effectively manages your campaign strategy.

It supports Code-Free Customization.

It provides Service-level management feature.

Why use it?

Solar Wind Service Desk provides Single Platform for all Managements.

It provides Advanced Reporting Modules.

Solar Wind Service Desk provides Best Customer Service in Industry.

It is both Powerful and Affordable.

Industry’s Positive Comments

Solar Wind Service Desk has clean interface and responsive support teams and developers.

 The Environment is easy to customize to what you need

The application makes it really simple to generate and track any open tickets.

It is Very easy to manage company inventory.

 There is a quick view option in Solar Wind Service Desk where you can view the ticket without having to leave the screen.

Needs Improvement

Need Simple process for add/change ticket CC fields.

There is currently no Windows Installer package available.

Auto refresh system in Solar Wind Service Desk needs improvement on General work order page.

Similar Products in Industry

Other Service Desk software products available in market are Jira Service Desk, Fresh service, TOP desk, SysAid, Lansweeper, Zendesk, Fresh desk etc. 

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