General features SysAid is offered in both cloud and on-premise versions. It is a Globally-adopted IT service management (ITSM) solution. It helps in monitoring and managing tasks in one platform. SysAid serves over 10,000 customers across 140 countries. It is a multi-layered ITSM solution. It comes with built-in asset management, advanced automation and orchestration, and …
General features Solar Wind Service Desk was previously known as Samanage Service Platform. It is an IT and Employee Service Management solution. It is a fully integrated Cloud-based service desk for IT or any other department. It provides single platform for all managements like – service management, IT asset management and configuration management. It is …
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General features Jira Service Desk is built on Atlassian’s Jira. It is a Flexible, collaborative ITSM solution built for rapid service delivery. Jira Service Desk delivers an effortless service experience. It provides codeless setup and configuration. It is deep integrated with other Atlassian products. It provides real-time updates, information, and collaboration. It is easy to …
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General features Ivanti Service Manager is powered by HEAT. Ivanti is the company that resulted from the merger of Heat and LANDESK. It is the most affordable, flexible and complete cloud-optimized ITSM solution available. It is more efficient, compliant, and secure. Ivanti Service Manager performs more advanced ITIL service management processes. It is easily scalable …
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General features Incident IQ is a technology support platform that enables school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for …
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General features Freshservice is a cloud-based service desk and IT service management (ITSM) solution. It is very easy-to-use and simple-to-configure. It currently serves more than 20000 SMB customers worldwide. It focuses on exceptional service delivery and customer satisfaction. Freshservice provides multi-channel support for solving problems. It can easily be integrated with other business and IT …
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General features Cherwell IT Service Management upgrades your ITSM with streamlined and automated processes. It provides tools that are easy-to-use and configure. Its feature-rich service desk conforms to eleven ITIL processes. Its service desk features a shared CMDB for integrated processes. Its other core features include Incident and Request Management, which consolidates tickets and requests …
General features BMC Helix ITSM is an Industry-leading, next-gen service management solution. It is a powerful and people-centric solution. It includes emerging technologies such as AI and machine learning. It uses predictive service management through auto-classification, assignment, and routing of incidents. BMC Helix supports embedded multi-cloud capabilities. It offers a broader portfolio than other competitors. …
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General features BMC Helix Remedyforce is built on the Salesforce App Cloud and is designed to deliver high-speed IT and business service management. Its value proposition is to enable IT to provide faster IT service management & help desk support at a lower cost. Remedyforce aims to deliver a modern, consumer experience that empowers IT …
General features Spiceworks offers a set of free tools for IT network management and help desk support ticketing. Its user portal customization is so easy It Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. It provides IT Asset Management for tracking and managing …
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General features ServiceNow is a cloud-based IT solution for small businesses. T Its other core features include Incident and Request Management, which consolidates tickets and requests for faster issue resolution. It provides IT Asset Management for tracking and managing hardware/software assets. Its service desk features includes CMDB which helps in automating manual operations and a …
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General features LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more It helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Rescue provides access and support to smartphones, tablets, and computers by partnering …
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General features Ivanti Service Manager is powered by HEAT. Ivanti is the company that resulted from the merger of Heat and LANDESK. It is the most affordable, flexible and complete cloud-optimized ITSM solution available. It is more efficient, compliant, and secure. Ivanti Service Manager performs more advanced ITIL service management processes. It is easily scalable …
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General features Incident IQ is a technology support platform that enables school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for …
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General features Cherwell IT Service Management upgrades your ITSM with streamlined and automated processes. It provides tools that are easy-to-use and configure. Its feature-rich service desk conforms to eleven ITIL processes. Its service desk features a shared CMDB for integrated processes. Its other core features include Incident and Request Management, which consolidates tickets and requests …
