Talk Desk-Pros and Cons

General Information
TalkDesk is the world’s leading browser based contact centre solution to enable customer relationships. The features include Automatic call distribution, Customizable call queues, Customizable outbound caller ID, Desktop and email notifications and Interactive voice response. The Omnichannel customer service, One click integrations with Salesforce, Pipedrive, Zoho, Outbound dialer, Performance management, Quality management and Workforce management.
Newer Innovations in the TalkDesk
TalkDesk new version supports features Like Global Scalability, 100% Uptime Sla, Cloud-Native Architecture, AutomaticCallDistributor/Ivr, Intelligent Routing,Computer Telephony Integration(CTI), Omnichannel, Real-Time And Historical Reporting And Speech Analytics. The Various Other Additional Features Include One-Click App Ecosystem, 60+ Pre-Built Integrations And Pci Compliance.
Why we use TalkDesk
Talkdesk is loaded with advanced features that are extremely simple and save time. It offers superior voice quality with nine global data centers. It is built with comprehensive real-time reporting and predictive analytics. It can perform administrative tasks quickly.
Industry positive comments
Some of the positive feedbacks are it’s a mobile-friendly platform. It provides clear communication between the agent and the customer. It works well across other platforms like Salesforce. It provides great clarity on live ongoing calls. It is easy to deploy for System Administrators
Needs Improvement
Talkdesk need to improve their backend admin,needs to display more live reporting screen ,needs better sound quality between widget mode and web mode can differ. Should be able to customize more report and needs the possibilty of adding a calling list.
Similar Products in the industry
Some of the similar search products in the industry are Genesys Pure Engage, Genesys Pure Connect, Genesys PureCloud, NICEin Contact, UJET, Aspect Workforce Management, Avaya Aura, Fuze, SAP Contact Center, CallMiner Eureka.

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